Spoken and Written Language:
The ability to communicate with the emphasis on how well it is done, in terms of appropriateness, sensitivity and the capacity to deal with unfamiliar topics.

Candidates should be able to deal with hostile questioning confidently. Candidates should be able to get and hold onto his/her turn to speak.

Comprehension:
The capacity to achieve the most goals and express oneself on a range of topics.
Candidates should be able to show visitors around and give a detailed description of a place.

Other Soft Skills:
– Strong written and verbal communication skills including ability to listen effectively
– Ability to address customers’ service needs and adjust the language for different customers
– Ability to control and drive direction of call with customer in all situations with an ability to adjust behavior and handle interpersonal situations
– The ability to diagnose and identify problems and to then provide a quick, clear solution on the first contact
Experience in gathering information and summarizing key facts
– Ability to quickly gain trust and build rapport
– Ability to show individualized attention and personal involvement

Experience:
– At least 6 months experience of working in a US/UK bound call center.
– At least 6 months experience in customer support.

Responsibilities:

• Professionally handle all the requests from clients/customers/users to ensure that the issues have been handled thoroughly.
• Work with integrity and commitment to customer satisfaction.
• Efficiently gather all the details and information regarding the issues to fulfill the consumer/user/client needs and research the solution through the provided knowledge.
• Provide quality support to the clients/customers/users for a US based limo services operations as per requirements
• Document issues and actions on portal.
• Handle issues keeping in view the best interest of both the company and the client.
• Be open and receptive to constructive criticism and feedback from the seniors and improve one ’s self on the basis of feedback.
• Necessarily meet all the KPIs and the criteria set to measure the performance.
• Be able to actively take part in training sessions and supervision of the colleagues and juniors.

Job Type: Full-time

Pay: Rs60,000.00 – Rs80,000.00 per month

Application Question(s):

• Have you worked with UK/US based Clients in the past?
• Do you have strong English Communication Skills?

Experience:

• Customer Service: 1 year (Preferred)